The Refinery

Our Approach

An open, collaborative approach to web development

From the outset, we aim to get a deep understanding of your customer, your business objectives and the ideal outcomes for any work. We tailor our approach to the specific needs of each project, and pride ourselves in handing over a quality, engaging digital experience for you to build on.

Understanding your business goals

We aim to get a deep understanding of your business through an initial discovery process.
By continually referring back to these findings, we ensure that our work reflects the underlying intent of each project.

Clear expectations

We set expectations around initial and ongoing costs, with the option to structure monthly support and upgrades on a retainer agreement

A predictable project cost that fits your budget

Understanding

We gain a detailed understanding of your business and project requirements

Elegant, bespoke solutions specifically tailored to each project

Ongoing support

We foster ongoing relationships with our clients, helping to plan for continual improvement through an interative development approach

We provide ongoing support, continuous monitoring and proactive maintenance after handover

A quality result

We pride ourselves on creating engaging, usable experiences that don’t just look good but are built for reliability and scale.
Security, performance, and speed

We craft websites and applications that remain responsive and accessible even during traffic surges

Our focus on accessibility and performance directly translates to improved user engagement, higher conversion rates, and enhanced SEO rankings

Clean, well-structured code

Our meticulous approach to code architecture ensures a reliable, maintainable digital product

This thoughtful structure makes future enhancements and expansions significantly more efficient

Human-centered design

We create responsive interfaces that users genuinely enjoy interacting with

Every design element serves both aesthetic and practical purposes, enhancing both brand perception and user experience

Desktop view of a quality result
Mobile view of a quality result

A bespoke solution

Using a combination of frameworks and custom design, we excel at building bespoke solutions for our clients

Customised Approach

Responsive Design

Engaging, intuitive interfaces across all devices

Through a modern design approach, we create prototypes that are both interactive and intuitive, ensuring a brand-consistent user experience across all devices and platforms

Tailored Solutions

Recommendations based on your specific requirements

The simplest solution is often the best, and we can help to weigh each option by cost, extensibility and features.

Unlimited Flexibility

Custom solutions for complex requirements

Ability to grow and continually improve, without the fear of hitting road blocks due to the complexity of your requirements

Our tech stack

We use a combination of modern frameworks and custom design to create bespoke solutions for our clients

Frontend

Shopify Hydrogen
Shopify Hydrogen
React Router
React Router
GraphQL
GraphQL
TypeScript
TypeScript
TWIG (Craft CMS)
TWIG (Craft CMS)

E-commerce

Shopify
Shopify
Shopify Plus
Shopify Plus
Craft Commerce
Craft Commerce

Content Management

Craft CMS
Craft CMS

Hosting, services and integrations

Sitehost
Sitehost
AWS
AWS
Cloudflare
Cloudflare
Postmark
Postmark
Stripe
Stripe

Transparency, oversight and ownership

Our transparent approach gives you full project visibility, complete documentation and regular updates, ensuring you maintain control and ownership throughout.
An open, collaborative approach to design and development

This gives you a sense of control and ownership. You own your code, leading to less agency lock-in and providing visibility of project status and changes.

A dedicated documentation site for each project

This serves as a lasting reference for site maintenance and business processes, giving you a better understanding of the project's inner workings and simplifying staff onboarding

Clear communication, regular project updates

This ensures transparency throughout each project, keeps stakeholders informed and fosters a collaborative environment.

Example documentation site provided by The Refinery

Ready to begin?

We're excited to hear about your project and help you get started.

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