Privacy Policy

At The Refinery, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us through our website.

By using therefinery.co.nz, you consent to the data practices described in this statement.

Collection of Personal Information

We collect personal information through our website in two main ways:

Enquiry Form: When you submit an enquiry through our website, we collect the following personal data:
- Name
- Email address
- Phone number
- Message
Google Analytics: We use Google Analytics 4 to analyze the usage of our website. Google Analytics collects information such as your IP address, browser type, operating system, and pages visited on our site. This information is aggregated and anonymized, and it does not personally identify you. For more information about how Google processes your data, please refer to Google's Privacy Policy.

Use of Personal Information

We use the personal information collected through our enquiry form to:

Respond to your enquiries and provide the information or services you request.
Communicate with you regarding your booking or enquiry.
Improve our website and services.

We do not sell, rent, or lease your personal information to third parties.

Third-party Services

We use the following third-party services:

Google reCaptcha: We use Google reCaptcha to protect our forms from spam and abuse. Google reCaptcha may collect personal information from users such as IP address, cookies, and mouse movements to determine whether you are a human or a bot. For more information, please refer to Google's Privacy Policy.
Postmark: We use Postmark to send emails related to your enquiries. When you submit information through our website, your data is processed by Postmark to deliver email communications. For more information, please refer to Postmark's Privacy Policy.

Data Security

We take appropriate measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on this page.

Contact Us

If you have any questions or concerns regarding our Privacy Policy, please contact us at anthony@therefinery.co.nz

This Privacy Policy was last updated on 15 May 2025.